1. WHAT PRODUCTS CAN BE RETURNED?
You must contact ShopHealthNutz.com within 7 days of receipt of a defective product. ShopHealthNutz.com will issue a call ticket and have the item retrieved at our expense. If the product is determined to be defective upon receipt by ShopHealthNutz.com a full refund will be issued including shipping cost. If the product is determined not to be defective then the customer will receive a refund less a 25% restocking fee and less original shipping charges. Due to limited stock, replacement product may not be available and cannot be guaranteed.
PLEASE NOTE: During the summer months some products (such as bars) will melt if left outside in the heat. If you will not be available to receive your order, please leave instructions for UPS to leave your package in a cool area, at a neighbor's house, or not to deliver if no one is home. In addition, if you are ordering items that may melt, we suggest that you order early in the week. This will prevent orders from sitting in UPS warehouses (that may not be climate-controlled) over the weekend. All our products are shipped in fresh condition and stored in climate-controlled warehouses. We cannot accept returns for heat-damaged products.
Non-defective products may be returned if the item is unopened and in a condition that allows for resale. Your item(s) must be returned with shipping pre-paid. A 25% restocking fee will apply. Returns must be received by ShopHealthNutz.com within 14 days of the customer receipt date. Refunds will not be authorized after 14 days. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Incorrect Product Shipping
If ShopHealthNutz.com ships a product other than the product ordered we will issue a call ticket and and have the product picked up at our expense. The customer will have the choice of receiving the correct product or receiving a full refund including shipping charges. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Manufacturer Money Back Guarantees
ShopHealthNutz.com does not offer money back guarantees or honor money back guarantees offered by product manufacturers. If you have concerns regarding a product we strongly suggest you contact the manufacturer directly to discuss and purchase products in order to be covered under the manufacturers money back guarantees. ShopHealthNutz.com does not endorse or guarantee any manufacturer product claims.
Ephedra Based Products
NO EPHEDRA BASED PRODUCT WILL BE ACCEPTED AS A RETURN UNDER ANY CIRCUMSTANCE.
NO PROHORMONES WILL BE ACCEPTED AS A RETURN UNDER ANY CIRCUMSTANCE.
2. HOW CAN I RETURN A PRODUCT?
YOU MUST CONTACT US VIA EMAIL BEFORE RETURNING AN ORDER. NO REFUND WILL BE ISSUED IF A PRODUCT IS RETURNED WITHOUT AUTHORIZATION
In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging. No partial returns will be accepted. The original packing slip must be included. Any discrepancies could result in a delay or partial forfeiture of your refund. If the product is not returned to us with all of the original packaging, it will be sent back to you. All products will be inspected upon receipt in our warehouse. If it is determined that the product is not in "as-new" condition no refund will be issued. All returns must be sent via UPS, Federal Express, or any other courier that issues a tracking number.
3. REIMBURSEMENT OF PAYMENT
Please allow a minimum of 72 hours for refunds to be processed once the item has been returned to ShopHealthNutz.com. Additional time may occur with individual banks. When ShopHealthNutz.com receives the returned defective product, your credit card will be credited in full for the defective product plus the original shipping cost.
Customers returning non-defective products will receive a refund less restocking fees and original shipping cost.